To help us make sure that we provide the best possible service for our patients, this practice operates a practice based complaint procedure - Practice Complaints Policy - June 2017.pdf
If you have a comment, suggestion or complaint to make about any aspect of our service, please speak or write to the Practice Manager.
A specific complaint form is available from reception staff or download here: Practice Complaints Formor message us via the Contact Us section of this practice website: www.301eaststreetsurgery.co.uk or email us at souccg.301eaststreetsurgery@nhs.net
Supporting you in making an NHS complaint
We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.
You have 3 options - you can either contact Southwark PALS (Patient Advice & Liaison Service), POhWER or NHS England:
1) Southwark PALS
Southwark CCG PALS​
Tel: 0800 456 1517
Email:NELCSU.SEcomplaints@nhs.net
2) POwHER
If you need support in making a complaint about an NHS service, contact POhWER who provide a free and independent service that can help you make an NHS complaint.
Visit the POhWER website here: https://www.pohwer.net/
Tel: 0300 456 2370
Text: send the word ’pohwer’ with your name and number to 81025
Email: pohwer@pohwer.net
Skype: pohwer.advocacy
Fax: 0300 456 2365
Post: PO Box 14043, Birmingham, B6 9BL
Information Leaflet: POhWER-London-IHCAS-Leaflet Apr17.pdf
3) NHS England
Tel: 0300 311 22 33
Email address: England.contactus@nhs.net