To help us make sure that we provide the best possible service for our patients, this practice operates a practice based complaint procedure - Practice Complaints Policy - June 2017.pdf

If you have a comment, suggestion or complaint to make about any aspect of our service, please speak or write to the Practice Manager.

A specific complaint form is available from reception staff or download here: Practice Complaints Formor message us via the Contact Us section of this practice website: www.301eaststreetsurgery.co.uk or email us at souccg.301eaststreetsurgery@nhs.net

Supporting you in making an NHS complaint

We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.

You have 3 options - you can either contact Southwark PALS (Patient Advice & Liaison Service), POhWER or NHS England:

1) Southwark PALS

Southwark CCG PALS​
Tel: 0800 456 1517
Email:NELCSU.SEcomplaints@nhs.net

2) POwHER

If you need support in making a complaint about an NHS service, contact POhWER who provide a free and independent service that can help you make an NHS complaint.

Visit the POhWER website here: https://www.pohwer.net/

Tel: 0300 456 2370

Text: send the word ’pohwer’ with your name and number to 81025

Email: pohwer@pohwer.net

Skype: pohwer.advocacy

Fax: 0300 456 2365

Post: PO Box 14043, Birmingham, B6 9BL

Information Leaflet: POhWER-London-IHCAS-Leaflet Apr17.pdf

3) NHS England

Tel: 0300 311 22 33
Email address: England.contactus@nhs.net