Online triage access via eConsult
- eConsult is recommended to use to seek advice on ongoing routine health and admin issues ie. sick certificate
- online eConsult enquiry with photographs (if relevant) about symptoms or condition is sent to the Surgery for advice
- eConsult enquiries are triaged by a Duty Doctor on the next working day
- patients are contacted by text or phone with further action and advice
Want advice from your doctor, self-help information or have an adminstrative request (such as a sick note or test results). eConsult and get a response before the end of the next working day or sooner.
Click here to get started today
Face-to-face appointments and telephone (including video) appointments
We offer a choice of face-to-face and telephone appointments with the Clinical team. When booking appointments, the Receptionist may ask for a brief reason for the consultation to ensure that these appointments are used appropriately. During a telephone appointment with the doctor, it may be useful to switch to a video call. The surgery video appointment system works well on smart phones and on PCs with webcams.
Please be advised Clinicians may speak with you sooner or later than your pre-booked telephone appointment depending on activities on the day ie. sooner as patient cancelled; later due to delayed appointments etc.
Routine appointments can be made up to one month in advance, which will enable us to offer you an appointment at a time more suitable to your requirements. Each routine GP and nurse appointments are usually 10 minutes long (usually one problem per appointment). Double appointments are provided for long-term condition reviews as well as other consultations with nurse requiring longer time ie. smear and travel vaccines.
Our aim is to provide safe care to all of our patients including those who are immunocompromised. This may mean that you need to speak to a doctor on the phone rather than in person. Where there is a clinical need, following a phone consultation, the GP/Reception will arrange a convenient time for you to come into Appointment could be on the day if necessary. We are thankful to our patients for being so understanding of the need to protect vulnerable patients in our community.
We are providing face-to-face appointments with our practice nurses for reviews of long-term conditions, New Patient Checks, smear tests, baby and adult immunisations including travel vaccinations, smear tests, dressings and many more.
8am – 8pm GP Access 7 days a week for residents in North Southwark
GP Federation (Quay Health Solutions CIC) have worked with other local practices to provide access to a doctor 7 days a week at a central hub location in North Southwark. This is not a walk-in service. An appointment can be booked at this hub by a Clinician at East Street if it is right for you. For some patients, for instance those with more complex needs, it is more suitable to be seen at your own practice. You would also need to agree to share your medical records with the hub on arrival. Please ask at the practice for more information or visit https://www.quayhealthsolutions.co.uk/enhanced-access-service/
You can make your appointment online. The Practice is pleased to provide patients with access to its Clinical System via a Secure Web Interface.
To use EMIS Patient Access you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you.
Click here to sign in to Patient Access
Community Pharmacy Consultation Service
We also offers a scheme called Community Pharmacy Consultation Service (CPCS) for the treatment of a range of minor ailments that don't require you to see a Doctor or Nurse. Your local pharmacist can offer advice and also prescribe treatments which you can get for free if you are entitled to free prescriptions.
The CPCS scheme covers advice and treatment for the conditions below and gives you a fixed appointment at a time and location to suit your needs. Please ask us if you wish to use this service and we can assist.
- athlete’s foot
- cold sores
- coughs and colds
- hay fever
- head lice
- insect bites and stings
- itching due to chickenpox
- minor burns and scalds
- mouth ulcers
- nappy rash
- sore throat
- sprains and strains
- vaginal thrush
For more information click here: https://www.england.nhs.uk/primary-care/pharmacy/pharmacy-integration-fund/community-pharmacist-consultation-service/your-consultation/
Home Visits / Calling the Surgery
Home visits are primarily for housebound patients who are unable to attend the Surgery ie. people who are old and disabled. If home visit is required, please try to phone before 10:30am so that the Doctor can plan their daily routine. The Doctor may speak to you to discuss your request.